When registering my account I receive the message 'Account not found'.

Account Not Found Error

When the Account not found message appears, it may indicate one of the following:

1. The information entered does not match Limeade records. Please be sure to enter the information correctly, using these tips

   • If the employee ID has leading zeros, please be sure to include them
   • If the user is a spouse of an employee, be sure to follow the directions on the sign-up page regarding employee ID
   • The format for date of birth is Month/Day/Year (xx/xx/xxxx)
   • If a user has recently changed their name, please be sure to enter the Last Name as indicated by the organization

2. There was a recent change in benefit status

   • If newly hired or newly eligible and the user information has not yet been sent to Limeade, please reach out to the organization's human resources team or the benefits administrator to ensure they have sent Limeade the correct information
   • A user's benefit status has recently changed and they are no longer be eligible for the program. Please reach out to the human resources team or the benefits administrator to ensure eligibility for the program