For some activities in the platform, completion is confirmed and sent to Limeade by third party vendor partners. This can include activities like annual dental or physical exams, biometric screenings or employer-sponsored events. For these activities, users will notice that they cannot click +Track, but instead, the activity is tracked on their behalf once Limeade receives confirmation from the vendor partner.
Delays can occur for several reasons, including:
- Processing time of the partner vendor sending the account information.
- The activity was completed outside of the specified time-frame that the activity was available.
- The information sent to Limeade by the partner vendor does not match the account credentials.
If it has been more than the expected time-frame and the points have not been awarded, if possible, please reach out to the partner vendor to verify they have recorded activity completion. If unable to reach out to the vendor partner, please let Limeade know to investigate further.