For some activities in the platform, completion is confirmed and sent to us by third party vendor partners. This can include activities like annual dental or physical exams, biometric screenings, or employer sponsored events. For these activities you will notice you cannot click +TRACK, but instead the activity is tracked on your behalf once we receive confirmation from the vendor partner.
Delays can occur for several reasons, including:
- Processing time of the partner vendor sending us the account information.
- The activity was completed outside of the specified time-frame that the activity was available.
- The information sent to us by the partner vendor does not match the account credentials.
If it has been more than the expected time-frame and the points have not been awarded, if possible, please reach out to the partner vendor to verify they have recorded activity completion. If you are unable to reach out to the vendor partner please let us know and we are happy to investigate further.