How the biometric screening results were submitted can determine why the results have not been posted yet.
Health Provider Screening Form
If a health provider screening form was faxed, there are multiple reasons why a form may not process—including but not limited to:
- A fax cover page was included
- The form is not legible
- The specific printing instructions were not followed
- The form was faxed to the wrong fax number
If the form was faxed and the results have still not been posted to an account, please go ahead and submit the form using the submission link found on the biometric screening tile. After uploading the form, expect the results to be posted within 72 business hours. Please be sure all information is accurate and legible, or there is the risk that a form will not be able to be processed.
If an onsite screening event was attended and the results have not been posted to an account, please send Limeade the number found in the upper righthand corner of the scorecard received at the onsite event. Limeade will then track the results and have them posted to the account.
If a participating Quest or LabCorp facility was visited and the results have not been posted to an account, Limeade first asks users to reach out to Quest or LabCorp directly to ensure that they have recorded the results.
If it is confirmed that they have recorded the results, please tell Limeade the date of the screening, the name and location of the facility and the full name used for the screening. Limeade will then work with Quest or LabCorp to ensure that they have sent the results.
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