Why can't I track my activity?

There are a few reasons why you might not be able to track your activity.

• It is possible the activity has ended.
  • Check the activity date listed in the top right corner of the tile.
  • Once the activity has ended, a user has 3 days to backtrack the activity completed prior to the end date.
  • After the 3 days, the activity tile will move to History.
• The activity may not allow self-tracking. 
  • Some activities are configured to only allow points to be awarded through a file. 
  • If you think you have satisfied the criteria to earn the points for the activity, please contact our Customer Care team at support@limeade.com. 
• You may be outside the tracking window.
  • Activities only allow users to backtrack within a two-week period from the current date.