ONE Campaigns Feature Guide
The ONE campaign's feature is designed as an employee onboarding tool, allowing a ONE administrator to configure a message experience for new employees or first-time users.
A campaign is a series of messages delivered in sequence at specific time intervals to a user that is logging into the system for the first time. The messages can either be news messages (polls and confirmations are not currently supported) or custom cards. The first message is sent to the user after logging in, ensuring that the next time the user logs in or refreshes their feed, the message is in their feed.
To create a campaign, tenant or cloud comm, administrators can navigate to Cloud Comm > Campaigns and click the Add Campaign button
The user will then be prompted with an add Campaign Dialogue, where they can provide the name of the campaign and click Add to create the campaign.
Once added, the campaign editor is presented, allowing users to add a message sequence.
Click Add Message to add the first message to a campaign sequence.
Now, the user is presented with the familiar compose screen from the new message console where they can enter their message details. This editor provides all the same message editing capabilities that would normally be on the new message window, except for the setting of a target group and channel. Groups and channels do not have relevance in the campaign context.
The feature also allows for custom cards to be sent to users for use cases such as:
- Fill out your bank details
- Security training
- Provide emergency contact details
It is expected to work with a customer success representative to use this option, given its advanced nature.
Once the first message has been created, click the Save button to save the message.
To set the time until delivery, click the clock icon on the far right of the message entry.
The time until delivery editor will display allowing the administrator to set Days, Hours and Minutes since the last message, or first log in, to send the selected message.
To add additional messages, click the Add Message button and follow the same steps outlined above and repeat until the campaign sequence is completed.
To reorder a message sequence, click the Order Messages button, then use the up-down arrows on the sequence to reorder the messages. Once finished, click the Save Order button.
To edit or delete a message click the Edit or trash can buttons at the bottom of the message preview.
To delete a campaign, click the Delete button to delete the campaign. A confirmation dialogue will be displayed to confirm the request. When a campaign is deleted the sequence will be deleted forever, but the sent messages will remain in users’ feeds.
A full report of campaign participants can be view by clicking the Participants tab of a selected campaign. This report displays Employee Name, User ID, Sequence Progress, Last Message Date and User Added Date for each user that is or has participated in the campaign.