ONE Communications Mobile App User Guide
Where to Download the Mobile Apps
Supported devices and Operating Systems
[Optional] Setting a PIN/Fingerprint
Opting Into Push Notifications
Understanding Messages (Components of Messages)
About ONE
ONE is an employee app focused on helping people stay productive in the moment. ONE is ideal for delivering targeted internal communications, allowing for reach and engagement among the entire workforce.
The app also unifies important HR processes and workflows, like leave approvals, POs, personal data updates, and many others into an efficient stream of messages. Content is relevant because it is tailored to a unique work role.
It works as a standalone app or integrates with existing systems, such as SAP, Oracle, Office365, Microsoft SharePoint and many more.
Where to Download the Mobile Apps
The ONE mobile app is available in the public app stores for the iOS and Android platforms.
Users can use this QR code to launch the respective app store on their device to download ONE or can use the links below.
iOS Download
In the App Store: https://itunes.apple.com/kn/app/sitrion-one/id573888077?mt=8
Android Download
In Google Play: https://play.google.com/store/apps/details?id=com.sitrion.one&hl=en
Supported devices and Operating Systems
iOS
For iOS, the ONE app will work on all devices that are able to run iOS 10 or greater. It is not yet designed to be a universal app (with formatting specific for iPad). At this time, it is formatted solely for phone screens.
Android
For Android, the ONE app will work on most devices as long as they are on Android 4.3 (Jelly Bean) or later. The app is designed only for phone screens.
Logging in
When a user first launches ONE, they will encounter a splash screen asking for a user's corporate email address or username.
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In order to use ONE, a user will likely experience one of the following ways of obtaining an account:
- The user will simply use an existing corporate account, where their email address includes their company's domain and their password is their corporate password (such as jenny@sitrion.com)
- The user will be provided with an account that their company has specifically provisions for use with ONE (this could be a corporate email address or even a personal email address)
- The user creates their own account on their initial run of the app. This means they enter their email address, and if the app sees that they do not yet exist in the system, they will encounter this setup screen:
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A note on passwords; if the login isn’t the first option listed above, users can retrieve a forgotten password simply by using the Forgot your password? link on the secondary login screen, which will be encountered upon entering an email/username on the initial splash screen.
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[Optional] Setting a PIN/Fingerprint
A company may opt for an additional layer of security in the ONE app by enabling PIN lock/fingerprint access. You will still have to log into the app, and subsequent launches of the app will prompt you for your fingerprint or PIN to ensure the app isn’t accessible should your device become compromised. If this is turned on for a company, the first time a user logs in they will complete the following steps:
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Setting your PIN on Android |
Setting your PIN on iOS |
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Confirming PIN on Android |
Confirming PIN on iOS |
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Enable fingerprint, if desired and fingerprint login is supported.
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Experiencing ONE
Once a user logs into ONE, they are taken to their Hub stream. They may also see a Tasks tab, if the company is using this feature, as well as a Services tab.
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Depending on what features of ONE a company is using, users may also see optional items in the app header, such as Search and Chat.
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Initial Experience
Opting Into Push Notifications
If this is a user's first time using ONE, they will be prompted to opt into push notifications.
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Viewing the Hub
Once a user has successfully logged into ONE, they will be presented with their Hub stream. This is where all messages sent to a user will appear. Users can scroll to view additional messages.
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Understanding Messages (Components of Messages)
Messages in ONE are typically comprised of a header area, a content area and sometimes an action area where users can interact with a message.
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All messages will have a summary view, which is what users see in their Hub stream, and they will see a detail view (sometimes with additional content) when they tap on the message.
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Detail view on Android |
Detail view on iOS |
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Understanding Message Types
Important Messages
Important messages differ from other messages in that they will display a yellow banner to indicate that the content of the message is important, and they will also be seen at the top of a user's stream on their first viewing (even if other messages have been delivered to them since the important message arrived).
News
News messages are informative and are typically geared towards a particular channel or group (in other words, users will only see news messages that are relevant to them). They may simply contain content for a user to experience, or they could also contain buttons to act on, such as Liking a message.
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Confirmation
Confirmation messages differ slightly from news messages in that there will always be a button for users to act on something. These messages will be seen both in the Hub stream, and also in the tasks stream (see below) since they require some action on the user's part.
Poll
Polls can be seen in the form of multiple-choice options that users may select from.
Interacting with messages
Viewing Message Detail
Messages sometimes have more information on their detail screen. Users can tap just about anywhere to go view it.
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Using Action Buttons
Users will see action buttons occasionally added to messages, which should describe what they may want to do with the message.
Dismissing a Message
Messages can be dismissed by tapping in the upper right-hand corner.
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A user can cancel a message dismissal within a few seconds if they change their mind.
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Refreshing the Stream
While using ONE, a user may want to actively retrieve new messages. This is done by pulling down on the stream to refresh it. Otherwise, the ONE app will refresh itself about every fifteen minutes.
[Optional] Tasks
If a company has opted to use tasks as part of ONE, users will see a Tasks tab as part of the navigation of the app. Tasks differ slightly from messages in the Hub stream in that there is a usually a requirement on the user's part to act on a message.
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Services
Services are presented in the ONE app on a separate tab from the message stream. These are unique, self-contained use cases.
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Using Services
Services are usually categorized based on their primary function, and are launched with a tap. They can be closed from the x in the upper right-hand corner.
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Common Services
Not all services among users of ONE are alike. Much like messages, they are tailored to the specific role of an employee. There are a couple that are commonly used throughout the system that users may see. These include the Channel Selector and Profile services.
Channel Selector
The channel selector service allows users to opt in, opt out or view the message channels available for subscription. They can easily see how this can impact the type and quantity of messages received in ONE.
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Profile
The profile service contains information either derived from an HR service backend, uploaded by a company, or by a user simply filling it out.
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Coming Back to ONE
Push Notifications
Push notifications will be received for any message where the author has opted to include it (so not every message necessarily will also send a push notification). Tapping on a push notification will lead a user back into the app, and (if authenticated) they will see the detail view of the message.
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If a company has opted to, users may also receive occasional notifications to let them know that a number of messages have been sent since they last used the app.
Badging
The ONE app will also indicate, by way of an app icon badge, how many new messages have been sent to a user since they last used the app.
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[Optional] Pin/Fingerprint
If the PIN/fingerprint feature has been turned on by a company, the user will be prompted to provide PIN/fingerprint to unlock the app. This will occur every time they launch the app.
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Unread Messages
New messages that were delivered since a user was last in the ONE app will have a small dot next to the timestamp to indicate they are new.
Optional Features
There are several features available in the ONE client that a company may opt to use. They can be accessed by the header of the ONE app.
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Search
Search allows users to find messages based on a keyword.
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Chat
Chat gives users the opportunity to communicate with other people in their organization, either one-on-one or in groups.
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ONE App Settings
Users can access settings for ONE from the gear icon in the upper right-hand corner of the app. From settings, they can perform a number of functions, such as:
- Turn notifications either off or on
- Change profile picture
- (Optional) connect to a system that the ONE app interacts with
- Contact support
- Send logs (if a user runs into problems using ONE, they may be asked to provide logs and this is where to find them)
- View the ONE privacy policy
- Sign out of the app
- View the version of the app being used
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More Information
- For more information about ONE, please visit the Limeade website at http://www.limeade.com
- For support, please visit http://support.limeade.com
- To see what the most recent ONE updates entail, read the relase notes at Limeade Release Guides
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