Limeade ONE Communications Reporting Guide
Initiated Users Activity Level
Reports for Confirmation Messages
Overview
This guide is intended for Cloud Comms and tenant administrators to outline and detail what reports and metrics are available for Limeade ONE and what that information means.
Tenant Admin Reports
To view tenant admin reports, a user must be an admin. Admins are defined on the user page, https://one.sitrion.com/Administration/ConfigureUsers by the Admin checkbox next to the user’s name.
While logged in as a tenant admin, click the wrench in the upper right-hand corner to go to tenant administration. All reports are accessible by expanding the Reports link in the left column.
Dashboard
The dashboard, https://one.sitrion.com/Administration/DashboardReport shows an overview of the past 7 days of Devices Used, Time of Day Access, Top Apps and Cards Created. These statistics provide an overview of how and when users are accessing Limeade ONE, as well as which cards or micro-apps are most useful to users of the platform.
To change the date range of the data displayed on any report, click the calendar icon in the upper right of the graph.
Client Access
|
This chart shows which clients are the most used based on the number of logins on that device. This is calculated as a percent of all logins by client type. It illuminates how users prefer to access the platform. |
 |
Access by Time of Day
|
The graph shows usage by time of day, in UTC, based on users logging in and then calculates by total logins per hour. It’s important to understand when users are using the app. It’s suggested that content be available to users prior to the busiest times of day to increase engagement. |
 |
Top 5 Apps
|
Shown here are the top 5 most used cards and micro-apps, based on user’s accessing those apps. The numbers displayed are calculated based on the number of actions (i.e. liking, commenting, etc.) performed on each app during the specified time period. Top apps are a good way to see what most engages users. What’s also relevant is the apps not shown – what are the most used apps doing that those not shown aren’t? |
 |
Card Summary
|
Shows the total number of cards created during the specified period of time. It is calculated by total cards created for the time period specified. This is how much content is being generated by users. |
 |
Metrics
These reports show platform performance during a specified time range. To specify a time range, click the calendar icon in the upper right.
Performance metrics give insight into how long it takes the platform to respond when users are most active.
Performance
The average performance, in milliseconds, is displayed in the left panel. This is the time it takes for the platform to respond to a request from the client. On the right, the graph shows the performance period over the day.
Calls
The total number of calls (such as liking, commenting, requesting a document, etc.) to the platform is displayed on the left panel. The graph to the right displays when that number of calls took place throughout the day.
Push Notifications
The total number of push notifications sent to users is shown on the left panel. The graph on the right shows when those push notifications were sent throughout the day.
Errors
This data displays the total number of errors through the specified time period, and on the right, users can see when those errors took place. The report shows the overall health of the implementation.
Users
The user report shows user activity levels over set periods of time. They provide insight into the number of users that have logged in and how often they are active.
User Summary
|
Activated shows all users that have Limeade ONE accounts. Initiated are users who have logged in at least once. Lower the barrier tracks users who have accounts but have never logged in. |
 |
This speaks to the engagement of the user population. It’s a summary that illustrates onboarded users, of the total population, who have logged in and those who haven’t logged in once. It shows how successful the initial user outreach campaign has been, and can help to identify users for followup campaigns for engagement.
Initiated Users Activity Level
|
Shown here are users who have logged in within the last seven days, as well as the split between users who have logged in within the past 30 days and those who have not (increase engagement). Coupled with the last login date, admins can determine users that haven’t returned to Limeade ONE in over 30 days.
|
 |
Activity Tiers
|
In the past 30 days, this data shows the frequency at which an individual user visits the app. Note that the 1 – 5 days tier has now been expanded to show each of those number of days as a separate row.
|
 |
Daily User Logins
|
This chart shows the number of unique users who logged in on each day in the past 30 days.
|
 |
Adoption
Adoption metrics show on which devices Limeade ONE is being used, as well as the activities for the most active users. It indicates on which devices users have adopted the product.
Client Usage
|
This chart displays activity per device. Activity is an action a Limeade ONE user can perform in an app or a card. These activities include commenting, liking, viewing the card detail screen and refreshing the card stream. This shows on which platform users are engaging more often. Note that this view is based on activity versus the access report on the Dashboard that is based on logins.
|
 |
Web and Mobile Usage
|
This chart shows Limeade ONE usage by mobile clients and the web interface. A user is put in the web and mobile group if there was at least one interaction using both the mobile device and the web interface during the selected period. The period defaults to the past 7 days. This is a good way to see what platform users are most comfortable with.
|
 |
Most Active Users
|
The users are sorted by the total number of activities for the selected period. Only users who have been active are shown. Note that this report is not shown if privacy mode is enabled for the tenant.
|
 |
Invitations
New users may be invited to use Limeade ONE by current users using the invite micro-app. Here, Limeade tracks invitation statistics such as who sent the initiation and when it was sent. The recipient's phone number and/or email is tracked, as well as when they clicked on the invitation. It’s helpful to see who has been invited and whether they acted on the invitation. Note that this report and the Invitations Analytics report are not visible if privacy mode has been enabled for the tenant.
Invitation Analytics
It’s useful to see how effective invitations to use Limeade ONE are in getting uses to sign up for an account on the platform.
Invitation Senders
Shows activity and success metrics by senders of invitations.
Average Success Rate
Shows overall success rate for invitations over a period of time.
Cloud Communication Reports
The available Cloud Comms reports provides usage insight broken down into 6 key areas: dashboard, news messages, confirmation messages, polls, engagement, groups and tracked links.
Dashboard
The Cloud Comms Dashboard report gives a high-level visual overview of key communications activity. It is meant to provide a quick scan of key areas of activity. The time range for the Dashboard can be selected in the Date Range control at the top of the report.
Reactions
This graph shows counts of likes and comments along with the counts of new Cloud Comm cards being published. It is useful for understanding overall levels of activity over time along with how reactions may be correlating to cards being published.
Engaged Users
This graph shows the breakdown of users who have reacted in some way (like or comment) to a Cloud Comm message. The report helps to understand how much activity engaged users are creating.
This graph shows the five groups with the highest total number of reactions (likes and comments added together) during the time range. This is useful for understanding which groups tend to be the most engaged.
Average User Activity
| The average number of likes and comments is calculated across all users for a selected period of time. By default, data from the past 7 days is displayed. |  |
Top 10 User Activity
|
Of the top 10 users in the system, this demonstrates their average likes and comments over the past 7 days. This shows how active champions are and could potentially be a goal for all users.
|
 |
Channels
Here we see statistics on channel subscribers, messages sent to each channel, and the average likes and comments per channel messages. The time period defaults to the last 7 days. Note that mandatory channels show zero subscribers.
Reports for Groups
This provides insight into employee groups' usage trends such as most active usage time, time of day usage and active groups. To see a report for a specific group, select that group from the top of the page. To change the date range of the report, click the calendar icon in the upper right.
Group Time of Day Usage
Number of activities by group members during the selected period of time, displayed in UTC. An activity is counted when a user interacts with an app or card, such as through commenting, liking or refreshing the stream.
Group Number of Active Users
|
A user is active during the selected period of time if the average activities count per day is one or greater. An activity is counted when a user interacts with an app or card, such as through commenting, liking or refreshing the stream. |
 |
All Groups Activity
|
Group activity is calculated as average user activity. An activity is counted when a user interacts with an app or card, such as through commenting, liking or refreshing the stream.
|
 |
Active Groups
|
A group is active during the selected period of time if average actives count per day per user is .5 or greater. An activity is counted when a user interacts with an app or card, such as through commenting, liking or refreshing the stream.
|
 |
Reports for News Messages
The messages report, https://one.sitrion.com/CorpComm/MessagesReport , contains details on sent news messages. Filtering can be done by Date, Groups and Channels. Additionally, the table headers allow for sorting results on criteria such as likes, comments, detail views, times dismissed, popularity and date.
Reports for Confirmation Messages
The confirmation messages report, https://one.sitrion.com/CorpComm/SolicitationsReport contains details on sent confirmation messages. Filtering can be done by Date, Groups, and Channels. Additionally, the table headers allow for sorting results on criteria such as number of users confirmed and recipients. Clicking a confirmation message will show who confirmed and when they confirmed.
Reports for Poll Messages
The poll messages report, https://one.sitrion.com/CorpComm/PollsReport contains details on sent poll messages. Filtering can be done by Date, Groups, and Channels. Additionally, the table headers allow for sorting results on criteria such as the number of votes, created date, and poll expiration date. Selecting a poll message will show who voted for what.
Comments
0 comments
Article is closed for comments.