Communications Video Feature Guide

The ONE Video feature is an exciting new capability available to all our customers using the Cloud Comms module. The feature allows Cloud Comm publishers to upload videos into ONE’s secure cloud environment for playback in Limeade mobile apps. Videos uploaded to ONE’s Cloud are only accessible to users logged into the system. This enables organizations to be able to share video content without having to upload it to publicly accessible systems such as YouTube or Vimeo. The feature is also available to be consumed in custom use cases allowing for a wide range of options such as video learning, employee onboarding and video sharing amongst users. This guide will cover the video capability within the Cloud Comms module. If an organization would like to leverage this feature for other use cases, reach out to the designated customer success manager to discuss options.

Video – User Experience

The video capability is built into the platform and has the flexibility to be used in many different ways. When a video is added to a Cloud Comm message, users will have a simple to use and familiar experience to playback content.

Viewing Videos in a Cloud Comm Message

When a video is shared in a Cloud Comm message, the video control will show on the summary and detail view of the card. It renders a video thumbnail with a play icon overlay. When tapped, the user navigates to a full-screen video player allowing the user to play, pause, fast forward and rewind the video.

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Deploying The Video Feature

To ensure the tenant has video enabled, navigate to the resources console in the ONE administration console, there the user should see a video tab to access the video manager. If this option is not available, engage with a customer success manager to get the feature enabled on a tenant.

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Managing Videos

The Video feature allows administrators to manage all videos in the system using the Video Manager Console. This console is accessible by navigating to Resources > Videos. The video manager allows administrators to upload and delete videos, as well as editing video titles and thumbnails. The video manager also allows administrators to view metrics for each video.

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Uploading Videos

To upload a new video, drag the video to the upload surface or click the icon inside the upload surface, which will open a file dialogue.

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Once the file has been accepted, the console will notify the user on the upload progress.

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Users can cancel the upload anytime by clicking the progress bar in the upload surface.

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When the file upload is completed, the video manager will show a success indicator and will start the processing and encoding steps.

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While the video is encoding, you can click the encoding progress indicator to edit the video title. During the encoding stage, you can navigate anywhere in the system or even log out. This stage is automated and will complete in the background.

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When the video encoding and processing is complete, the video will appear with a default thumbnail selected and the Edit option will be available. Once a user has progressed to this stage, their video upload process is complete.

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Supported Video Formats

The ONE Video feature uses Azure Media Services to store, encode and stream uploaded videos. To understand what formats are supported by the video feature please refer to the following Microsoft Azure site:

Microsoft Azure Media Encoder Standard Formats and Codecs

Troubleshooting Video Uploads

Digital video formats vary widely and there is no system that handles all formats entirely. Sometimes users will encounter issues with video uploads. If that happens, see Appendix A: Troubleshooting Video Uploads for help.

Editing Videos

Editing a video allows a user to delete the video, edit the video title and customize the video thumbnail. To edit a video click the Edit button for the video to be edited.

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Edit Video Title

To edit a video title, just change the text in the title text box and click Save to save changes.

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Customize Thumbnail

Thumbnails are automatically generated by the encoding process, to change or customize the thumbnail just click the Customize Thumbnail button. Next, click the Upload Thumbnail button to select a new image then click Apply. This image will show on the video preview when the video is shared in a Cloud Comm message.

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Deleting a Video

To delete a video click the Delete button. A confirmation view will appear in place of the delete button to ensure that the user wants to take this action.

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Note: a deleted video is deleted permanently and cannot be recovered.

Video Metrics

The Video Manager contains all metrics related to videos. Metrics are available for all videos along with metrics for each individual video.

Global Metrics

On the right-hand side of the video manager, one can view global video metrics in a tenant. The available metrics are:

Total video count
Total views for all videos
Total size for all videos (storage space)
Total duration of all videos

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Video Metrics

Each video has metrics such as:

Views
Unique users that have viewed the video
How many cards are using the video
Date uploaded
Author
Video size
Duration
Resolution

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Defining a view count

The Video feature allows administrators to set how much a video needs to be watched in order to count a view. This setting is helpful in ensuring that video view counts are only counted when users have viewed a specific percentage of the video. This setting is applied to all videos stored in the video manager.

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Appendix A: Troubleshooting Video Uploads

As mentioned above, sometimes video uploads fail. There can be many reasons for this, such as unsupported codecs, unsupported container/file formats, bad audio encoding or bad video encoding. Video formats vary widely and it is not possible to handle all formats.

Please refer to the Azure media services page for all supported formats.

Microsoft Azure Media Encoder Standard Formats and Codecs

Failed Videos

When the ONE video feature has an issue with a video, there will be a failed notice on the video item.

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Clicking the Failed button will open the video edit interface, which will provide access to the error message by clicking Show Error message

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The error messages are typically technical in nature and it is best to work with the ONE Support Team to understand what is causing the issue. Users can also refer to Appendix B: Known Issues to see if this might be a known issue.

Appendix B: Known Issues

Videos without an audio track fail

There is an issue with the ONE video feature that prevents videos that do not contain an audio track to fail. The ONE team is working to resolve this known issue.

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Communications Video Feature Guide