Limeade ONE Badging Guide

Limeade ONE Badging Guide

Overview

Badging – End User Experience

Earning Badges

Activities that Earn Badges

Receiving a badge

Viewing Earned Badges

Deploying the Badging Feature

Configuring Badges

Modifying Badge List

Add A Badge Rule

Edit a Badge Rule

Deleting a Badge Rule

Deploying Badging apps to a Role

Overview

The Limeade ONE Badging Feature allows organizations to reward users for activity and engagement in the Limeade ONE employee application. The feature is intended to be used as a tool to increase user engagement and adoption. This feature is made up of 3 different components: a badging card that notifies users of an earned badge, a micro-app allowing users to view their badges and the administration console, allowing administrators to configure the badges for their organization as well as view a badge reports.

Badging – End User Experience

Earning Badges

Users earn badges by using their employee application. Administrators determine which badges are available. Each badge rewards for a specific activity type and for a total count of these activities.

Activities that Earn Badges

1. User Comments – Counted when a user comments on a post
2. Kudos Sent – Counted when a user sends a kudos to a colleague
3. Invite Sent – Counted when a user invites another colleague using the invite feature
4. Cards Liked – Counted when a user likes a post
5. Poll Response – Counted when a user responds to a poll
6. Share – Counted when a user shares a post to their networks

Receiving a badge

When a user earns a badge, the user will receive a card in their My Updates feed informing the user which badge they have earned. This card is only viewable by the user who has earned the badge. If the badge is configured to send push notifications and the user receiving the badge is subscribed to push notifications, the user will receive a push notification for the newly earned badge.

Viewing Earned Badges

A user can always view the list of badges they have earned by opening the badges micro-app in the Services tab of their employee app, or navigating to their profile and clicking Badges.

Once opened, the My Badges Micro-App will display the current users earned badges

 Deploying the Badging Feature

This section covers how to configure a tenant to make the badging feature available to employees. The badging feature is not enabled on a tenant by default, so the first step in deploying this feature is to request that the Badging Feature, Badging Card and My Badges Micro-App be shared with the tenant. Engage with the customer success manager and they will gladly help with this initial step. In order to properly configure the B=badging feature, administration privileges are required.

Configuring Badges

The next step in configuring a tenant for badging is to configure the badges.  When enabled, the Limeade ONE Badging feature comes pre-configured with six badges to get you started. None of the badges are active by default. The existing badges can be edited to fit organizational needs, activate the existing badges or delete any that do not fit the project.

Modifying Badge List

1. Navigate in the Limeade ONE Cloud Comm console and select the Badges Section
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2. This will display a list of the current badges configured for the tenant
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3. The badge list provides an overview of all the current badges.
   1. Name – Name of the badge
   2. Status – Is the badge active or de-activated. Clicking the link will toggle the status of the badge
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   3. Condition – Activity trigger type and count
   4. Badge Icon – Displayed in the My Badges micro-app
   5. Infocard – Displays how the card will appear to the end-user receiving the badge.
   6. Push Notification – Will show a notification icon indicating if push notifications are enabled.
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   7. Edit Button – Will open the badge editor
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   8. Delete Button - Will delete the badge. Deleting a badge will display a confirmation before a user can delete the badge rule
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   9. Add Badge Button – Allows users to create a new badge rule.
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Add a new Badge Rule

To add a new badge rule, click the Add Badge button on the Badges Console. The Add Rule editor is displayed to the user.

The Following properties are available for each badge rule

Edit a Badge Rule

To edit a badge rule, click the Edit button for the badge a user wishes to be edited.

Note that a user can only change the following fields:

• Count
• Since
• Badge Title
• Badge Icon
• Card Image
• Send Notification
• Card Headline

Once the changes are completed, click Update to save the change.

Deleting a Badge Rule

To delete a badge rule, click the trash/garbage icon for the badge rule that a user would like removed. This operation will confirm this action before committing the change.

Deletions are final and are not reversible; all points that users have accumulated will be lost.

Deploying Badging apps to a Role

The last step in configuring the badging feature is to deploy the badging apps to user roles.

1. Navigate to the Roles Console under the Tenant Admin section

2. Select the role to deploy the badging capability to
3. Add the following two apps to the role in the appropriate category.
   • The *Sitrion.Badges.Card card
   • The Sitrion.MyBadges micro-app

4. Click Save at the bottom of the Role Editor

Badging Reports

The Limeade ONE Badging feature contains reports allowing administrators to view who has earned what badge along with the progress of all those who have not earned the badge yet.

Badge Report

In the Cloud Comms Report console, a new section called badges will become available when the badging feature is enabled in a tenant. This report displays the list of all badges with the total awarded count and top scores for each badge. Clicking the badge name will navigate to the individual report for the selected badge.

Individual Badge Report

This report displays the current status of all users for this badge. It displays the Total Badges Earned, the user’s name, Date Earned and Total Score against this badge.