ONE Cloud Comms Overview
This guide will describe how to manage the various aspects of the ONE Cloud Comms service.
The Cloud Comms Messages page provides an overview of all Cloud Comms cards that a logged-in employee can view. The visible cards are based on the groups that the employee belongs to and their respective channels.
Use the Sort feature to order cards by Date, Comments or Likes.
Use the Take Action section to filter further by Groups and Channels, Administer Channels and Groups, Export Messages to Excel and Author a New Message.
Create a new Cloud Comms message by selecting the channel and groups of employees that the message should target. A user can schedule the message to be sent at a later date and time; choose whether to include a push notification and expire the card at a certain date and time.
The summary and detail views will provide a visual cue of how the cards will appear when seen by employees.
Manage and create groups to specifically target messages to employees. Employees can be added by searching and selecting an employee's account, or by using the import feature to add multiple user accounts through a comma-separated values (CSV) file.
Some groups may display as External. These groups are automatically updated via a sync job and the source of the employee list can vary. For example with PeopleSoft, SQL user table or Social Sites community members.
Channels are used to target a subset of employees within a group. When creating a new channel, marking it as Mandatory will ensure that all employees in the channel receive cards destined to it. Those employees cannot opt-out of receiving cards for the channel.
The Cloud Comms card message type name and JSON sample for your tenant.
"DisplayName": "Jane Doe",
"Title": "Message title",
"Message": "Message text",
"Summary": "Summary text",
The available Cloud Comms reports provides usage insight broken down into three key areas: Messages, Engagement and Groups.
An overview screen that allows Cloud Comms admins to view the details of all sent Cloud Comms cards. Filtering can be done by Date, Groups and Channels. Additionally, the table headers allow for ascending and descending results on criteria such as Likes, Comments and Views, amongst others.
Engagement metrics provide insight into average employee activities such as likes and comments. Some charts may provide filtering options.
Provides insight into an employee groups' usage trends such as most active usage time.
Cloud Comms Admin - this permission has access to all areas of the Cloud Comms Console
Cloud Comms Writer - permits the user to send Cloud Comms messages to the groups they are members of; provides access to the (sent) messages page.
The ONE platform allows productivity content to be routed to users based on a group subscription model. A ONE user can be a member of single or multiple groups. When a ONE Productivity Card is sent to a specified group, all users within this group will see the published card content in their ONE Productivity Stream (Hub). A good example of the use of this feature is the ONE Cloud Communications module. The Cloud Communications module allows Corporate Communications messages to be published and sent to specific users by use of the ONE Groups feature. In addition to the Cloud Communications module, any system that publishes productivity cards to the ONE platform can leverage group targeting.
Most organizations today already group their employees in some way to streamline many business functions. These groupings take on many forms such as email groups, security groups, regional groups, etc. The ONE platform is designed to be synchronized with these organizational groups using a feature called ONE Group Synchronization.
The ONE Group Synchronization feature currently supports 3 different methods for organizations to synchronize their groups with the platform.
- User-Initiated CSV Upload: This synchronization method allows a ONE user with Cloud Communications or tenant administration rights to manually upload a predefined group and member files to the platform. The file format for these files is the Comma Separated Values (CSV) format.
- CSV Upload Service: The Web service CSV upload method, allows organizations to automate the sending of the groups.csv and groupmembers.csv files to ONE through a REST-based web service hosted in the ONE platform.
- CSV On-premise Windows Service Synchronization: This synchronization method allows organizations to automate the process by installing an on-premise windows service that watches a folder for new files, and when new files are added, will perform synchronization with the ONE platform.