Limeade for Microsoft Teams User Guide – Limeade Help Center

This user guide is meant to give a high-level explanation of what your well-being program is, how to start it, and how to successfully participate in it within Microsoft Teams. If you have further questions, please feel free to reach out to support@limeade.com.

Your Limeade well-being program

The Limeade well-being program provides activities you can choose to participate in to improve mental, physical, financial, and professional well-being. You can earn points for completing each activity and rewards are earned when different point levels are reached. Points can be accumulated over the course of a year but are reset to zero during each company’s annual reset date.

Getting Started

Start using the Limeade for Microsoft Teams app

You should see your Limeade well-being app pinned to your side menu or within the app overflow of your side-menu. The app’s icon and title will differ from the images shown below based on your company’s specific program. If you do not see the app in either of these locations, it can be searched in the Microsoft Teams app marketplace.

Find the app, open it, and you will be prompted to sign in. After you complete the authentication process, you will have access to the app.

The Well-Being Assessment and how to take it

The next step in your well-being program is to complete the Well-Being Assessment. It is a multi-question survey that helps to identify your well-being across six areas: emotional, physical, capacity for change, work, health, and reaching potential. You are encouraged to take the Well-Being Assessment before starting your well-being program. Your results provide a benchmark to measure your progress and help inform what activities are suggested to you.

You can take the Well-Being Assessment by clicking the “Start” button at the bottom of the app’s Achievements tab, or by joining the “Take your well-being assessment” activity in your Discover tab.

Measuring program progress, levels, and rewards

A progress bar is shown at the top of the Home, Discover, and Achievements tabs. The progress bar shows the level you are currently at within your program, the reward associated with your program level, and the ratio of total points earned versus points needed to complete your level.

Clicking the points earned vs points needed text will take you to the My Points page. This is a historical record of all activities you have completed for the current program year. It also lists the day each activity was completed, the points earned from it, what level you completed those points within, and tags with additional information about the activity.

The Achievements tab also features a full list of all possible program levels and the rewards associated with each level. If enabled for your program, there may also see a My Choice section that explains what My Choice points are and how many of them you have earned in total.

Activities

Find activities

Activities can be found and explored in the Discover tab. You can browse activities, filter them by activity type, or search by title.

Activities Available

A variety of well-being activities are available that may include something as simple as taking a short survey to something as involved as beginning a new daily exercise routine. The topics can range from cooking to financial planning to yoga. These activities are usually in rotation and only available during specified windows of time.

Some activities are done individually while others are done as a team. For team activities, you can invite colleagues to join your team, cheer each other on, or keep checking the leader board for friendly competition.

"My Choice" Activities

If enabled for your program, you may also see some activities classified as “My Choice”. These activities are not part of the core well-being program but are bonus activities you can use to earn points and still help your well-being. For this reason, participants are limited to only earning a limited number of My Choice points per calendar year.

Activity details and requirements

Clicking on an activity card in the Discover or Home tab will open the activity overview showing the full description of what actions the activity entails, how many points it is worth, what is required to earn the points, what category it is from, and how long the activity is available.

Join activities

Activities can be joined by clicking the “Join” button seen on activity cards and in activity overviews. For team activities, you will also be able to view and join an existing team or create your own team. An exception to this is that you will not be able to join a team if it has reached its specified maximum number of members.

Track your progress for an activity

You can track your progress for each activity you have joined in the Home tab as long as it has not expired or been completed yet. Most activity cards will have a Track button and may also have a Comment input field and a Unit input field.

The Comment input field can be used to log your thoughts or notes as you progress through an activity. The Unit input field can be used to track the units an activity requires. For example, if the activity was a daily walking challenge, each day you would be able to add the number of steps taken, optionally add a comment or note about your walking, and then click the Track button to input this information.

There are exceptions to the Track button such as when an activity is a survey or requires a different method of interaction from you. In these circumstances, you may see alternate buttons such as “Get started” or “Enroll in coaching”.

Sync a device to bypass manually tracking your progress

To sync your device, visit https://microsofttestsite.limeade.com/one/devices or find an activity card that features the device sync icon in your Home tab. After clicking the activity card, you will see the device sync icon again with the prompt “You can setup a device to track this activity”. Click the hyperlink in the prompt and it will provide a list of devices you can connect to and further guide you through the process.

Track your progress from previous days

Find and click the activity card in the Home tab that you wish to track. You will now see the activity overview including a calendar for you to select the exact day, past or present, to add your input and track.

Ways to help your team succeed in team activities

1. Share tips, create a strategy, and/or encourage your team. You can automatically start a Teams chat exclusive to only members of your team by clicking the “Chat” button in your team activity.

2. Send “cheers” to teammates as a simple act of praise. You can do this by clicking the cheers icon of a hand in the team activity view. The cheers will take the form of a notification in a recipient’s Activity feed with text, “[Sender’s name] just sent you a cheers!”. When the recipient clicks the notification, it will redirect them to the associated activity.

3. Maximize the number of team members you have. You can invite others to your team by clicking the “Invite” button in the expanded view of the activity, searching for the person you want to invite, and then clicking “Send”.

Privacy

Setting activity progress and comments to private vs. shared

If your activity does not have a “Private” toggle on its card or has a deactivated, grayed-out “Private” toggle, then all information about your progress is locked to private.

For activities that have the benefit of group motivation, there will be an active “Private” toggle located on the activity card. When turned on, your tracking information is private. When it is turned off, your tracking information will be posted to the web app feed of that activity and only others at your company who are also enrolled in that specific activity will be able to see it.

Example: If you tracked 30 minutes of aerobic activity for an activity and commented, "Ran on the treadmill", it would be posted to that activity's feed in the web app and only coworkers who joined that activity could see it and congratulate you or reply to your comment. For activities with Private toggles that are not locked, they are turned to “off” by default (ie, everyone can see your activity).

Notifications

Notifications you may receive

Below is a list of notifications you may receive in the Chat section of Microsoft Teams on behalf of your colleagues or the well-being program. These notifications are also aggregated in the “Activity” tab of the well-being app. As a participant, you can expect to usually receive 0 or 1 notification each week.

Notification:	When you will see it:
🙂 {colleague name} invited you to take part in an activity!	A colleague invites you to join a group activity.
🙌 {colleague name} sent cheers to you!	A colleague sends a cheers to you from a group activity.
🎉 {colleague name} just joined your team. Cheer them on!	A colleague you invited to your group activity team has joined it.
🏆 Well done {team name}!	Your group activity team has completed the activity and been awarded points.
Welcome to {program name}! {program name} in Teams is the best way to make progress on your health and earn rewards. You can also join challenges and level up your learning.	The well-being app has just been installed to your Microsoft Teams account.
Check out {program name} Don’t forget to check out {program name} to explore all the ways you can make progress on your health, earn rewards, and more.	It has been 1 week since the well-being app was installed and you have not signed into it yet.
Join these activities and earn rewards Check out these fun activities to earn rewards and make progress on your health. You can also connect a smart device to track your progress and save time.	At least one device enabled activity is available to you and you have not joined any currently available device enabled activities.
Connect your device for the best experience You’re part of an activity where you can connect a smart device and automatically track your progress. Connect now to save time and let your device do the work for you.	You have joined a current device enabled activity but have not synced a device.
Take the Well-Being Assessment Hi {first name}, The Well-Being Assessment gives you a better picture of your overall health and helps you identify areas to focus on. Once you take it, you’ll also get personalized recommendations and learn more about what {program name} has to offer.	You have not completed your Well-Being Assessment.
Don’t forget to take your well-being assessment Hi {first name}. You still have time to take the Well-Being Assessment to get a better picture of your health. It usually only takes about 10 minutes.	It has been one week since you received your first message encouraging you to take your Well-Being Assessment and have not completed the assessment.

If you would like to mute or stop receiving notifications from the well-being app, click the overflow menu of any notification sent from the app in the Chat section and select the appropriate setting.

Customize notifications

Only after receiving a notification from the app in your Activity feed will you then be able to customize which notifications you receive in Microsoft Teams and where you would like to receive them. Navigate to the overflow menu (…) next to your organization’s name in the upper right corner of the Teams app and then select Settings.

Next, choose Notifications > Limeade (Edit). Note: Your organization may have a customized app name different than “Limeade”.

You will now see a frame that allows you to customize what notifications you will receive and how you would like to receive each notification from your well-being app.

Chatbot

A subset of normal notifications in Limeade Well-Being for Microsoft Teams are sent via Chatbot, which includes two notifications.

Welcome notification

The Welcome notification introduces your well-being program and provides a link to more in-depth information.

How it works:

You will receive this welcome message immediately after the app is installed to your Teams account.
It will appear as a new message in the Chat section of their Teams account AND as a message in the Activity tab of the Limeade Well-Being app.
Open the welcome notification in Chat or Activity tabs.
Click the Explore the app now link. You will be prompted to login.
1. If you are already registered for your program, click the “Log in” button and Single Sign-On (SSO) authentication will bring you to the Home tab of your well-being program.
2. If you are not registered, click the “Log in” button, sign in with SSO, and accept the consent to register for the well-being program. After registering, you will be taken to your well-being program in the app’s Home tab. You will see a message and link to join activities or take your Well-Being Assessment.
If you click the learn more here! link in the welcome notification, you will be taken to the About tab of the app without needing to log in.

Activity expiring notification

The activities expiring or “Time is almost up!” notification alerts users when an activity they have joined is set to expire in 3 days.

activity